Support · Security · Sales

Support — how to reach us.

One page for every inbound channel. Product help, security disclosures, and sales — each with a published email alias and a response target you can hold us to. The form below routes to the right inbox automatically.

Product support

Account help, billing, integration questions, bug reports, and dashboard issues. Response target: 1 business day.

Security disclosure

Vulnerability reports and security-sensitive matters. Acknowledgement within 48 hours, triage within 7 days, 90-day coordinated disclosure window. See SECURITY.md.

Sales & enterprise

DPA, BAA, custom plans, evaluation calls, procurement reviews. Same-day reply from the founders.

Send us a message

Prefer email? Use the addresses above. The form below delivers to the same inboxes via our transactional-email provider — pick the topic and it routes automatically.

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Help yourself first

Most questions are answered faster by a doc page than an email.

Documentation docs.egisai.co Quickstart, framework guides, policy reference, audit-evidence export, security overview. Trust Center Procurement & security Certifications roadmap, subprocessors, encryption, residency, retention, audit-evidence export. Privacy & data Privacy Policy What we process, what crosses our boundary, how to exercise GDPR / UK GDPR / CCPA rights.

Operating hours & legal

When to expect a reply, and where to send legal correspondence.

Product support is staffed Monday–Friday, North America business hours. Security disclosures are monitored continuously and acknowledged within 48 hours regardless of day.

EgisAI is operated by Egis Labs, Inc., a Delaware corporation. For DPAs, BAAs, or contract questions, email sales@egisai.co. Formal legal notices under our Terms go to adriano@egisai.co.